Privacy Policy
Information on the Processing of Personal Data
Company: PLAYBAG s.r.o.
Registered Office: Jateční 523, 76001 Zlín
Company ID: 07116845
Phone: +420 773240611
Email: info@playbag.cz
(hereinafter referred to as "Playbag")
Playbag is committed to protecting the personal data you provide to us. It is important that you know we process your personal data responsibly, transparently, and in accordance with the European Parliament and Council Regulation (EU) 2016/679. You have the right to request information on your personal data, request their correction, or deletion if provided based on your consent. If automated processing takes place, you have the right to data portability and not to be subject to decisions based solely on automated processing. Should you have any questions or requests regarding the processing of your personal data, you can contact us in writing at the company’s registered office.
Security of Your Personal Data
Playbag ensures the security of your personal data. We have adopted appropriate technical and organizational measures to adequately protect your data considering the severity of their processing. No unauthorized person has access to the personal data we have received from you.
Right to Information
You have the right to request information from Playbag about which personal data we process about you, to what extent, and for what purpose. This information will be provided to you free of charge within 30 days, or 90 days in exceptional cases. We will inform you promptly if the deadline is extended. If you request the disclosure of the data we hold about you, we will first need to verify that you are indeed the person entitled to that information. Please include sufficient identification of yourself in your request. If necessary, we may ask for additional information to verify your identity before providing the personal data we process about you.
Our right is to reasonably deny requests for information that are groundless, overly repetitive, or require disproportionate effort to obtain, or are difficult to acquire (such as from backup systems, archives, etc.).
Right to Data Portability
You have the right to obtain the personal data we hold about you in a structured, commonly used, and machine-readable format. Upon your request, these data may be transferred to another data controller.
Updating Information, Right to Correction
As personal data may change over time (e.g., a change of surname), we would appreciate if you inform us of any changes to ensure that your data remains accurate and to prevent possible mistakes. Providing updated information is essential for us to properly carry out our role as a Data Controller.
This relates to your right to correct personal data we hold about you. If you find that our data is no longer accurate, you have the right to request correction.
Objections
If you believe that your personal data is not being processed in accordance with applicable Czech and EU legislation, you have the right to object, and we will verify the legitimacy of your request. Upon submitting an objection, the processing of your personal data will be limited until it is determined whether the objection is valid. You are also entitled to submit an objection to the supervisory authority for personal data protection:
Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
Right to Restriction of Processing
You have the right to restrict the processing of your personal data if you believe that they are inaccurate or processed unlawfully, or if you believe that we no longer need them for processing purposes.
Right to Erasure
If you have ever given us consent to process your personal data (e.g., email address for newsletters), you have the right to withdraw your consent at any time, and we are obliged to delete the data we process based solely on your consent. The right to erasure does not apply to data processed for the performance of a contract, legal obligations, or legitimate interests. If your data is stored in backup systems designed to ensure the resilience of our systems and protect against data loss in the event of failures, it is not always possible to delete such data from these systems, and it may not be technically feasible. However, this data will not be actively processed and will not be used for further processing purposes.
Where to Contact
For any inquiries regarding personal data protection, you may contact us by email at info@playbag.cz or by post at our registered office address:
Company: PLAYBAG s.r.o.
Registered Office: Jateční 523, 76001 Zlín
Company ID: 07116845
Website - Log Files
When you access our website and browse it, we process the following log files and store them on our servers. The information we store includes:
- Your IP Address
- The page you open on our website
- HTTP response code
- Your browser identification
These logs are processed for a maximum of one year and are used exclusively for our legal protection.
Cookies
When you visit our website, you are informed that we use technologies to collect and store information through cookies on your device. Cookies are small text files that are not sent anywhere, and you can delete them or disable their use in your browser. Cookies do not collect any personal data, but without them, we cannot ensure the full functionality of our website.
Analytics and Statistics
We monitor and analyze our website using analytical services. None of the data analyzed via this service is personal. We use this service to gather traffic and geographical data, browser and operating system information, and other website interaction details. This data is used for marketing purposes, improving the website, and legal protection.
Sending Newsletters via Email
If you wish to receive promotional offers from PLAYBAG through email, you can provide us with your email address and consent to the use of your email address for this purpose. We will process this email solely for these purposes. PLAYBAG will not share your email address with third parties. If you no longer wish to receive emails, you can withdraw your consent in the following ways: unsubscribing from the newsletter link, sending a written request to the company address, or emailing info@playbag.cz.
Sending Heureka Surveys - Verified by Customers
For the purpose of improving the quality of services provided to customers, Playbag may forward personal data such as your email address to Heureka Shopping s.r.o. for customer satisfaction surveys. The processing duration for this personal data is 3 years.
Processing of Personal Data
See how PLAYBAG processes personal data in different categories, including legal grounds, purposes, and processing times for each processing activity.
Purchase and Delivery of Goods
Personal Data: Address, VAT number of individuals, delivery address, email, company ID, name, surname, phone, title, purchase data (e.g., order confirmation, status, delivery, invoicing).
Purpose: Processing and delivering purchased goods
Processing Time: 3 years
Tax Records
Personal Data: Address, VAT number, delivery address, email, company ID, name, surname, phone.
Purpose: Tax record keeping and documentation
Processing Time: 10 years from the end of the contract
Claims
Personal Data: Address, bank account number, VAT number, delivery address, email, company ID, name, surname, personal identification number, phone, title.
Purpose: Processing claims (warranty issues).
Processing Time: 3 years
Subscription to Newsletters
Personal Data: Email
Purpose: Sending offers and discounts.
Processing Time: 3 years
Registration
Personal Data: Address, VAT number, delivery address, email, company ID, name, surname, phone, title, purchase data.
Purpose: Necessary for contract fulfillment.
Processing Time: 3 years
Questions/Requests
Personal Data: Email, name, surname, phone
Purpose: Necessary for contract fulfillment.
Processing Time: 3 years
CCTV Data Processing
Personal Data: CCTV video, audio, photos.
Purpose: Security, asset protection, legal claims.
Processing Time: 21 days or until legal claims are resolved.
Transfer of Personal Data to Third Countries
No transfer of personal data to third countries or international organizations occurs.
Privacy policies are regularly reviewed and updated if necessary. The latest update was made on Tuesday, May 21, 2019.