Terms and conditions
Terms and Conditions and Complaints Procedure of the Online Store PLAYBAG s.r.o. - Manufacturer and Seller of Leather Goods. Valid for all transactions made from March 1, 2018.
These terms and conditions regulate the mutual relationships, i.e., the rights and obligations of the contracting parties arising from the conclusion of the purchase agreement within the scope of sales in this online store, i.e., the seller and the buyer, in accordance with Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter also referred to as the "Civil Code").
Company: PLAYBAG s.r.o.
Registered Office: Jateční 523, 76001 Zlín
ID No.: 07116845
Phone: +420 773240611
Email: info@playbag.cz
1) Conclusion of the Purchase Agreement
A purchase agreement is concluded when the buyer sends an order, and the seller accepts the order. The seller will confirm this acceptance to the buyer via an informational email. The concluded agreement can only be amended or canceled by mutual agreement of both parties. The buyer purchases the goods at the price valid at the time of ordering. The buyer acknowledges that purchasing products offered by the seller does not grant any rights to use the seller’s registered trademarks, trade names, company logos, or patents, or those of other companies.
The contract is concluded in the Czech language. If a translation is necessary for the buyer, in the event of a dispute over the interpretation of terms, the Czech version of the contract will prevail. The buyer’s order is archived after confirmation as a concluded contract and is accessible to the buyer upon prior request. Gifts provided free of charge do not entitle the buyer to any rights. The provision of the gift is governed by Section 2992 of the Civil Code, as the seller enriches the buyer with the intention of gifting without any legal commitment. By entering into the purchase agreement, the buyer confirms that they are familiar with the terms and conditions, including the complaints procedure, and agrees to them as they are in effect at the time of submitting the order.
2) Delivery and Acceptance of Goods, In-store Pickup
Goods are delivered by the shipping service selected by the buyer when placing the order. Upon receiving the goods from the carrier, the buyer is required to carefully inspect the delivered goods.
Recommendation for the Buyer:
Do not accept a shipment that shows signs of damage. Please inform us immediately about any defective delivery or refusal to accept a damaged shipment via email at info@playbag.cz.
If the goods are damaged, even if the packaging is intact, the buyer must inform either the carrier or the seller, depending on the type of delivery chosen by the buyer.
Goods can be picked up in person at the PLAYBAG store in Zlín at Jateční 523, 760 01 Zlín - Prštné (Second floor of the hardware store). Customers may exchange unworn goods with tags and invoices within 30 days of receipt for other goods. The seller does not return money when exchanging goods.
3) Price and Delivery Method
For orders totaling:
- Over CZK 2500 including VAT, delivery within the Czech Republic and via selected carriers is free, unless specified otherwise.
- Over EUR 100 including VAT, delivery within Slovakia is free.
For other cases, the following rates apply for these countries:
- Zásilkovna: CZK 75
- PPL: CZK 99
- Zásilkovna to address: CZK 99
- Balík Do ruky (cash on delivery up to CZK 2,500): CZK 119, over CZK 2,500: CZK 49
- COD (Cash on Delivery): CZK 30
- Post without borders to Slovakia: CZK 99, 3.5 EUR
- In-store pickup in Zlín: free, in Prague: CZK 39
4) The Buyer’s Right to Withdraw from the Agreement
If the purchase agreement is concluded via distance communication (online store), the buyer – consumer has the right, in accordance with Section 1829, Paragraph 1 of the Civil Code, to withdraw from the agreement within 30 days of receiving the goods. If the order is divided into multiple deliveries, the period begins from the receipt of the last delivery.
To withdraw from the agreement, the buyer should send it to: PLAYBAG s.r.o., Jateční 523, 76001 Zlín. A withdrawal form can be found on our website. If the buyer withdraws from the agreement, the seller will return the funds received from the buyer within 14 days from the withdrawal. The seller is not required to return the funds until the buyer returns the goods or proves that they have been sent back.
If the goods are damaged or show signs of use, the buyer cannot return them. The buyer has no right to withdraw from the agreement if the goods have been customized or made to the buyer's specifications.
5) Complaints Procedure
This complaints procedure regulates the rights and obligations between the seller, PLAYBAG s.r.o., and the buyer, who may also be a consumer, especially regarding the scope, conditions, and manner of filing complaints ("complaint").
The seller is responsible for delivering goods without defects, as agreed, with usual or advertised properties. Complaints cannot be made for defects caused by improper use or handling. The buyer must report any defect without delay.
Information about custom-made products or products with engraving
In accordance with applicable legislation, it is not possible to withdraw from the contract for products that are made to order or contain personalization, such as engraving. These products are considered custom-made goods, there is no right to withdraw from the contract. We recommend carefully considering your decision before placing an order for these products, as changes or returns are not possible after the order is confirmed.
6) Warranty for Quality
The seller is responsible for ensuring the goods are free from defects at the time of receipt, including correct quantity, quality, and compliance with legal standards. The buyer is required to inspect the goods upon receipt and ensure their completeness and condition.
7) How to File a Complaint
Complaints can be made in person at the store in Zlín or sent to: PLAYBAG s.r.o., Jateční 523, 76001 Zlín. If sending a complaint, the goods should be properly secured to prevent further damage during transport. The package should include:
- The complete goods being complained about (including any accessories)
- A copy of the proof of purchase
- A detailed description of the defect
- Contact details for the buyer
8) Costs Related to the Complaint
Shipping costs will be covered by the seller if the complaint is justified.
9) Other Rights and Obligations of the Parties
The seller handles complaints via email at info@playbag.cz. The buyer can also seek alternative dispute resolution using the European online dispute resolution platform. In case of dispute, the consumer has the right to contact the Czech Trade Inspection.
This complaints procedure is effective from October 26, 2023.